Refund policy

At Simply Yass, your satisfaction is important to us. Please review our returns and refunds policy below.

Returns

We offer a 30-day return window from the date you receive your order.

To be eligible for a return:

Items must be unused, unopened, and in their original packaging
Proof of purchase is required

To request a return, please contact us at simplyyasllc@gmail.com with your order number and reason for return.
Items sent back without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damages & Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at simplyyasllc@gmail.com so we can evaluate the issue and make it right.

In these cases, we will offer a replacement or refund at no additional cost to you.

Non-Returnable Items

Due to hygiene and safety reasons, opened or used personal care products, including skincare and beauty items, cannot be returned.

The following items are also non-returnable:

Sale or discounted items
Gift cards

If you have questions about a product before purchasing, please contact us — we’re happy to help.

Exchanges

We do not offer direct exchanges.
If your item qualifies for a return, the fastest way to receive a replacement is to place a new order after your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused, unopened, and in its original packaging, and proof of purchase is provided.